Reputation Management
Monitor, Improve, and Take Control of Your Online Reputation.
Reputation Management Features
Centralized Review Management
Manage your online reputation from one place: compile reviews from dozens of sites so you can easily see what’s being said about your business online. Plus, use competitive benchmarking to see how you stack up to the competition.
Mention Monitoring
Hear what customers are saying all over the web: monitor when your business is mentioned in various sources, including news sites, blogs, and social networks. Plus, highlight the most positive and negative mentions using automated sentiment analysis.
Machine Learning for Sentiment Analysis
Harness the power of machine learning with AI to analyze online reviews and get insights your clients might have missed.
Default Templates
Respond to Google and Facebook reviews in just two clicks using pre-loaded default templates. Plus, you can edit or delete any templates and customize your own.
Competitor Analysis
Use competitive benchmarking to see how your business stacks up to the competition on social media outlets and local search.
Direct Message
Integration with Instagram DMs. More to come.
Benefits of the Reputation Management
Monitor what people are saying about you online and improve your visibility in local search. See how you stack up against the competition, stay in the know with automated alerts, and get progress reports to see how your reputation has improved.
Centralized Review Management:Manage your online reputation from one place: compile reviews from dozens of sites so you can easily see what’s being said about your business online. Plus, use competitive benchmarking to see how you stack up to the competition.
Improve Search Rankings:Show up where people are looking: improve your search rank by identifying online business listings that are inaccurate or missing from essential directories like Google, Facebook, and Bing.
Comprehensive Mention Monitoring:Hear what customers are saying all over the web: monitor when your business is mentioned in various sources, including news sites, blogs, and social networks. Plus, highlight the most positive and negative mentions using automated sentiment analysis.
Stay Informed with Reports and Alerts:Stay informed with automated reports and alerts: executive reports break down how your business is faring in online conversations and help you understand what to do. Alerts are also sent every time new information is found.
FAQs for Reputation Management
The reputation of a business is both what they say about themselves and what others say about them. Managing a reputation is nothing new; what’s new is how the internet and social media have changed the way businesses are being defined and how fast their reputations spread. Reputation management is the process of monitoring and managing all the channels that affect a business's online reputation. That can include online reviews, online listings, Google Q&A, and social media.
Ensuring your business's online listings are accurate across a wide variety of websites is called presence management. Presence management ensures customers can find the right information about your business online. Correct and consistent listings across directories, review sites and social networks is crucial.
Eighty-four percent of people now trust online reviews from strangers as much as recommendations from friends. This means that whatever your customers are saying about your business online can affect the purchase decisions of many potential customers. Managing online reviews is crucial so businesses can understand the voice of their customer and respond quickly to both positive and negative feedback.
